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The order, step by step

How to get a document translated in Douala

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Four steps, none of which requires you to travel anywhere: you photograph each page of the document, you receive a quote priced in FCFA, the translation is produced, proofread and certified, and you get the PDF first and the signed, stamped original afterwards.

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Quote with no obligation · payment after you agree · no trip required

Makazung Ndieffouo Georgette Viviane and Makazung Cyrille at the Japoma office, in front of the logo of M-Travel, Verbatim’s partner

The four steps

  1. Send a photo of your document

    Hand photographing an official document with a smartphone

    Photograph each page with your phone and send everything on WhatsApp. A clear, readable photo is enough — no need to come in first.

  2. Receive your quote

    Chat bubble containing an itemised quote in FCFAFCFA

    We review the document and reply with a precise quote in FCFA: price, turnaround and payment options (cash at the office, mobile money or bank transfer).

  3. We translate and certify

    Certification stamp being applied to a translation

    Your translation is completed, proofread a second time, then certified: a signed and stamped statement of accuracy on every page.

  4. Collect your translation

    Open envelope with a certified translation coming out

    You first receive a digital version (PDF), then the certified original: pick it up in Japoma or have it delivered, in Douala or remotely.

The photo first

The quote starts from the photo, not from the description.

A document photographed flat and whole, stamps included, is priced once. A document described from memory is priced twice: a guess now, and the real figure when the document turns up.

Three answers people want before step one

When does the quote arrive? Once your photos have been examined, during office hours — Monday to Friday, 8 am to 5 pm. Closed at weekends. A photo sent on Saturday is answered on Monday.

When do I pay? After you accept the quote and before the translation starts: cash at the office, mobile money or bank transfer. Nothing is due before you have said yes.

I am not in Douala. The certified PDF comes first, by WhatsApp or email. The original can be collected in Japoma by someone you trust, or sent by post or courier; the arrangement is agreed in the conversation. If a date is closing in, say so: we confirm the turnaround once we have seen the document.